Private/Support/FAQ Customer Knowledge

We want to know more about you!

We believe all our customers are as concerned about following the law as we are. At the same time, we understand that our customer knowledge form can raise questions. Which is why we’ve summarized some of the most common questions about customer knowledge and the answers to them here.

Customer knowledge form

If you haven't answered our customer knowledge questions in connection with your purchase, we kindly ask that you fill out the form below. As a credit market company, we’re legally obligated to have good and continuously updated knowledge of all our customers, so-called customer knowledge. Thank you for taking the time to respond!

Fill out the customer knowledge form

We want to know more about you!

Customer knowledge form

Questions and answers

What is customer knowledge or KYC?

Why do I have to answer your questions?

Is only Telia Finance requesting KYC information?

As a new customer, do I need to answer your questions?

If nothing has changed since I became a customer, can I ignore the questions?

We have not entered into an agreement with Telia Finance, why do we get questions?

We are a corporate customer, who should answer the questions?

As a retail customer (private person), should I answer the questions?

Why do you need to get the information about me and my transactions?

Are you allowed to request this information from your customers?

What is Beneficial Owner?

What does PEP mean?

Who are exempted from questions regarding Beneficial Owner and PEP?

Why are you asking for confirmation of my identity?

How are my answers handled?

Does the confidentiality apply to all information I provide to you?

Why do you want information about telephone number and e-mail address?

What do you use the information for?

Telia is not a bank, is it?

I have not received an answer to my question – where can I turn?

I don't understand English. Do you have another language version?