Your rights regarding data

Right to access

You can request a copy of your personal data free of charge. We will respond to your requests without unnecessary delay and within one month. The copy of your personal data will be sent to your registered address.

Right to rectification

We are responsible for ensuring that the personal data we process is correct, but as a customer you also have the right to supplement your data with information that is missing and relevant. If you discover incorrect information about yourself, you have the right to request rectification of this information. When your personal data is rectified, we will do our best to notify the parties to whom we have submitted the relevant information to let them know that something has been rectified.

Right to erasure

Basic customer data and information related to your customership will be retained for as long as you remain a customer of Telia Finance, and subsequently for a maximum of 24 months after the contractual relationship has come to an end. Exceptions are applicable to data that have longer mandatory retention times under applicable laws, such as the Accounting Act or the Act on Money Laundering and Terrorist Financing (Prevention).

As a customer, you have the right to have your personal data erased without unnecessary delay in any of the following situations:

• If the data is no longer needed for the purposes for which it was processed.
• If the processing of this data is based solely on your consent and you withdraw this consent.
• If the data is processed for direct marketing purposes and you oppose the processing of your data.
• If you oppose the processing of your data under legitimate interest legal ground and there are no legitimate reasons that outweigh your interests.
• If your personal data has not been processed in accordance with the applicable laws.
• If your personal data needs to be deleted in order to meet a legal obligation.

If your personal data is erased, we will do our best to notify the parties to which we have submitted the personal data to let them know about the deletion.

Right to object

You have the right to object to any processing of your personal data performed by us based on a legitimate interest. You must then specify the processing operation to which you object. We will stop the processing unless we have a compelling interest to continue the processing. If personal data is processed for direct marketing purposes, you have the right to object to this data being processed at any time.

Right to restriction

You have the right to request temporary restriction of the processing of your personal data. Processing may be restricted in the following situations:

• When you of the opinion that your personal data is not correct and you have thus requested that we correct it. You can then request restriction of the processing of your personal data while an investigation is ongoing.
• When the processing operation is illegal, but you object to your personal data being deleted and request restriction of the use of the data instead.
• When you need your personal data to be able to establish, assert or defend legal claims, even if we no longer need your personal data for the purposes of our processing operation.
• When you have objected to the processing of your personal data, we are allowed to continue to process your personal data while we process your request.

If the processing of your personal data is restricted temporarily, we will do our best to notify the parties to which we have submitted the personal data to let them know about the temporary restriction.

Right to data portability

You have the right to obtain and use elsewhere personal data that you yourself have submitted to us and that we process on your consent or for the performance of contract, in order to use it elsewhere (also known as porting), e.g. transferring your data to a different operator or IT environment.

You have no right to relocate your data if we are processing it based on other legal grounds than consent or performance of contract, or if you have not originally provided the data to us yourself.

If you are of the opinion that your personal data is being processed in contravention of applicable regulations, you should notify us of this as soon as possible. You may also submit a complaint to the data protection authority in each country listed below:

Swedish Authority for Privacy Protection
Finnish Data Protection Ombudsman’s Office
Norwegian Data Protection Authority
Datatilsynet Denmark

If you have suffered harm due to your personal data being processed in contravention of applicable law, you may be entitled to damages.

If you have suffered harm due to your personal data being processed in contravention of applicable law, you may be entitled to damages.

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The EU General Data Protection Regulation (“GDPR”) gives you data protection rights that you can use as explained in our privacy policy. We have made exercising your rights as simple as possible for you. If you want to use your rights, please fill in the below form, and send it to Stjärntorget 1, 169 94 Solna, Sweden.

If you have any questions regarding your rights, please contact our customer service.

Form - exercise your rights →

Contact details

Stjärntorget 1, 169 94 Solna, Sweden
Telia Finance AB, Stockholm 556404-6661
Phone: +46 771 88 30 50