Private/About us/Privacy/How do we use the information?

How do we use the information?

In order to provide services we have to use certain personal data. In order to process personal data there has to be support in applicable data protection regulations, known as a legal basis. Which means we’re only able to process your personal data if it’s necessary to fulfill the agreement with you, or to fulfill a legal obligation for Telia Finance. The processing of your personal data is also allowed after a balancing of interests, or after you have given your consent to the specific processing for a particular purpose. Here you can see the purposes for which we process your personal data and the legal basis pursuant to which this data is processed.

Provision of services

Purpose of processing:

We process personal data in order to identify you as a customer or user and to manage and deliver orders in accordance with the agreement we have with you. We also process personal data in order to receive payment for services used, for handling invoices and payments, for credit check purposes, to remedy errors and deal with other incidents, and for dealing with complaints and claims.

Legal basis:

Performance of contract.

Other communication on services

Purpose of processing:

We process personal data related to your communication with us, e.g. when we send information about our services and get in touch with you on issues relating to our services.

Legal basis:

Legitimate interest to maintain customer relationship and provide service related to the contract with you.

Development of services

Purpose of processing:

We process personal data in order to develop and manage our business, services, and processes. For instance, if you call our customer service team, the call may be recorded. This is done so that we can train our staff, and improve our voice responses and the way we work in order to help you as effectively as possible. We may also compile statistics for this purpose in order to meet analysis needs.

Legal basis:

Legitimate interest to monitor, maintain, and improve our services.

Direct marketing

Purpose of processing:

We process various types of personal data so that we can market our own and/or local Telia companies’ products and services directly to you. We always ask your consent to direct marketing when that is required under applicable laws. You may receive marketing in the post, over the phone, by text message or by email.

Legal basis:

Legitimate interest or consent to market our products and services or consent

Information security and prevention of improper use of services

Purpose of processing:

We process personal data with a view to ensuring the security of all our services, and to detect or prevent various types of illegal use or use that contravenes the terms of service in some other way. We also process this data in order to prevent improper use of services and to detect and prevent fraud, etc.

Legal basis:

Performance of contract.

Compliance with laws

Purpose of processing:

We process personal data with the view to meeting our statutory obligations, for example, in the area of anti-money laundering and terrorism prevention laws.

Legal basis:

Legal obligation.