Accessibility at Telia Finance

This website informs visitors about who we are and what services we offer.

We offer pay in parts, a revolving credit account, to consumers when purchasing telecom related hardware offered by a few selected operators, either directly or through appointed retailers. Visit our local pages for more country specific information. If a customer wishes to pay in parts, we identify the customer and perform a credit assessment. The credit we provide is a revolving credit, which means the customer can use the available credit limit for new purchases. If the amount exceeds the customer's granted credit limit, a new credit assessment is performed.

My pages is a self-service website for consumers who have chosen to pay in parts with us. Only Telia Finance customers with a credit account and electronic identification can sign in.

What can you do if you are unable to use parts of the website, My pages, or pay in parts with Telia Finance? If you need content from Telia Finance that is not accessible to you, you can send us a message, and we will make sure you get the help you need!

We are aware that not everything is fully accessible to all our customers and visitors. This is something we are working to improve. We appreciate it if you report any accessibility issues so that we can improve the experience for everyone. Send us a message to let us know that the issue exists.

This website, My pages, and pay in parts with Telia Finance are not fully compliant with the law on the accessibility of certain products and services, due to the deficiencies described below.

The content described here is in one way or another not fully accessible on the website, My pages, or pay in parts with Telia Finance.

Currently, in Sweden our customers can only contact customer service by calling us. We are aware of the problems this may cause for our customers and are working with our supplier to develop a written alternative.

The following deficiencies are categorized according to the WCAG 2.2 level AA (Web Content Accessibility Guidelines) and EN 301549, standards that comply with the legal requirements.

Guideline 1.1: Text alternatives

• Some images and graphical elements lack alternative text (alt text) or have unclear descriptions.

Guideline 1.3: Adaptable

• Some pages do not have a correct heading structure or misuse headings.
• Parts of the structure do not follow correct HTML standards.
• Some components do not convey their state or relationship to adjacent elements (e.g., whether a button is expanded or pressed).

Guideline 1.4: Distinguishable

• Certain content lacks sufficient contrast.
• Some content uses color as the sole means to distinguish interactive components.
• Some content cannot be enlarged using zoom.
• Zooming or adjusting character spacing may cause display issues.

Guideline 2.1: Keyboard accessible

• Some parts of the content are not accessible via keyboard.

Guideline 2.4: Navigable

• Skip links to bypass repetitive content are missing.
• Some navigational information is unclear or inconsistent (e.g., page titles, link purposes, labels).
• Some labels are presented in the incorrect language.
• Some interactive elements lack focus indicators.
• In some cases, focus is obscured by other content.

Guideline 2.2: Enough time

• There are time limits that cannot be adjusted.

Guideline 3.1: Readable

• Language tags are missing or incorrect on some elements, making content difficult to interpret with assistive technologies.

Guideline 3.3: Input assistance

• Some input fields lack associated labels or instructions.

Guideline 4.1: Compatible

• Some buttons and links lack descriptive accessible names or are not in the user's language.
• Some visual updates are not presented to assistive technologies.
• Some error messages are not presented to assistive technologies.

EN 301 549 – 11.7: User preferences

• User preferences are not always correctly applied or cause display issues.

EN 301 549 – 12.1: Document accessibility

• Content in PDF documents is not fully accessible with assistive technologies.

An accessibility review of the website, My pages, and pay in parts with Telia Finance has been carried out by Axess Lab, an independent third-party specialist. Based on their results and recommendations, we are making improvements to our services. We have also conducted internal tests to validate the results and further improve accessibility.

We test accessibility in several ways when we develop and update our services. We perform both manual and automated testing. Some examples of tests are listed below:

• Test with screen readers (e.g. VoiceOver) to ensure that all content can be understood and navigated.

• Keyboard testing where we check tab order, focus indicators, and “skip” links for users who do not use a mouse.

• Color contrast using the Color Contrast Checker.

• Zoom and text magnification:
  • Magnification up to 200% without loss of content or functionality.
  • Text magnification to verify readability.
  • Checking text spacing (line height, letter spacing, word spacing).
  • Testing on different screen sizes and resolutions.

• Verification of interactive elements to ensure that elements such as buttons, checkboxes, input fields, and dropdown menus are accessible and properly labeled.

• We ensure that content or interactions that appear on mouse hover are also accessible via keyboard and screen readers.

• Form testing to verify that:
  • Labels are linked to fields, checkboxes, and buttons.
  • Messages and instructions are clear and programmatically connected to the field.
  • Error messages are communicated and visually clear.

The results from the tests are reviewed and continuously integrated into our development and design processes to ensure an inclusive and accessible experience for all users.

We also work actively with our suppliers to ensure that the content they deliver is accessible to all our customers and visitors.

Write to us if something is difficult for you when using our services so that we can fix it and further assist you. More information is available under “We’ll help you.”

If you are not satisfied with how we handle your feedback or your request to make content accessible, you can contact the supervisory authority in your country. Contact information can be found on our local pages.

There are documents that are not accessible because they lack the correct tags, for example. We are working to ensure that third-party programs generating our documents can create accessible documents. Documents published before 28 June 2025 are not covered by the law.

In Sweden, Finland and Norway, we have some older services that we stopped offering before 28 June 2025. These may have accessibility issues, but they are not covered by the law. If you are still using one of these services, we will do our best to assist you.