How do we use the information?

We need to process certain items of personal data so that we can provide services to you. We always make sure that we have a valid legal ground for processing your personal data, for example, when we need the data to perform a contract with you, or when we have a legal obligation to process the data. Your personal data may also be processed on our legitimate interest, when the processing does not compromise your right to privacy, or when you have given consent for a particular processing operation for a specific purpose. The purposes for which we process your personal data, and the legal basis according to which this data is processed, are provided below.

Provision of services

Purpose of processing:

We process personal data in order to identify you as a customer or user and to manage and deliver orders in accordance with the agreement we have with you. We also process personal data in order to receive payment for services used, for handling invoices and payments, for credit check purposes, to remedy errors and deal with other incidents and for dealing with complaints and claims.

Legal basis:

Performance of contract.

Other communication on services

Purpose of processing:

We process personal data related to your communication with us, e.g. when we send information about our services and get in touch with you on issues relating to our services.

Legal basis:

To maintain customer relationship and to provide services related to the contract with you.

Development of services

Purpose of processing:

We process personal data in order to develop and manage our business, services and processes. For instance, if you call our customer service team, the call may be recorded. This is done so that we can train our staff, improve our voice responses and the way we work in order to help you as effectively as possible. We may also compile statistics for this purpose in order to meet analysis needs.

Legal basis:

Legitimate interest to monitor, maintain, and improve our services.

Direct marketing

Purpose of processing:

We process various types of personal data so that we can market our own and/or local Telia companies’ products and services directly to you. We always ask your consent to direct marketing when that is required under applicable laws. You may receive marketing in the post, over the phone, by text message or by email.

Legal basis:

Legitimate interest or consent to market our products and services or consent

Information security and prevention of improper use of services

Purpose of processing:

We process personal data with a view to ensuring the security of all our services, and to detect or prevent various types of illegal use or use that contravenes the terms of service in some other way. We also process this data in order to prevent improper use of services and to detect and prevent fraud, etc.

Legal basis:

Performance of contract.

Compliance with laws

Purpose of processing:

We process personal data with the view to meeting our statutory obligations, for example, in the area of anti-money laundering and terrorism prevention laws.

Legal basis:

Legal obligation.