The aim of Telia Finance is continuous improvement and quality assurance of the company’s products and services. An important aspect of this is to always take the customer’s complaints and comments very seriously. In order to quickly and objectively investigate potential disagreements we have a special policy for handling customer’s complaints in accordance with the FSA’s (Financial Supervisory Authority) general advise regarding complaint’s management.
If you’re not satisfied
We ask that you start by contacting our customer service. They’re happy to respond to questions (invoice questions, payment questions) or misunderstandings that may have arised and are able to forward your opinions.
Sweden - Consumer
Credit account: +46 771-583000
Fiber loan, Öppen Fiber: +46 771-883050
Contact us for Fiber loan questions
Sweden - Enterprise
+ 46 771-883050
Contact us for Enterprise questions
Finland - Consumer
Credit Account, Rahoitus: +358 20 690 400
Fiber loan, Joustava Lasku: firstname.lastname@example.org / +358 20 402
Finland - Enterprise
email@example.com / +358 20 402
Norway - Consumer
firstname.lastname@example.org / +47-47944444
Norway - Enterprise
Denmark - Consumer
email@example.com / +4580 40 40 40
I’ve contacted your customer service with a complaint, but I’m still not satisfied. What should I do?
If you’re still not satisfied we recommend that you send a written request for processing to our complaint’s manager. The compaint’s manager will then, in an unbiased manner, thoroughly review the matter and make a new assessment.
The information included in the written request should be complete. The complaint’s manager needs to know what’s happened when you’ve been in contact with us previously as well as a description of why you’re not satisfied. You’ll receive a response as soon as a final decision has been made.
Bear in mind that our complaint’s manager only review matters that have been handled by our customer service. In order for our complaint’s manager to review your complaint you’ll have to fill out information on the form using this link.
If we disagree
If you’re not satisfied after we’ve handled your matter your matter can be heard by:
General court of law in your country or, when applicable, a national instution for complaints. Please read further under the local page at this site by going into Contacts and scroll down to the Complaints section. There you can also find general guidance regarding your matter.