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CUSTOMER KNOWLEDGE (KYC) – WHY DO WE ASK THESE QUESTIONS?
Do you have questions about our customer knowledge form? You'll find the most commonly asked questions and answers on our KYC – FAQ page.
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SWEDEN
Sweden – Credit Account
Questions regarding your Credit Account invoice or service? Email us by clicking below or give us a call:+46 771 – 583 000
Contact us
Sweden – Fiber to Household
Questions regarding your fiber invoice? Click below to reach our support form or give us a call: +46 771 883 050
Contact us
Sweden – Business inquiries
Questions regarding your invoice or want to know more about our business solutions? Contact us by clicking the support form below or give us a call: +46 771 883 050
Contact us
FINLAND
FINLAND – TELIA RAHOITUS
Questions regarding your Telia Rahoitus invoice or service? Login to Telia Omat Sivut or give us a call +358 20 690 400
Login Omat Sivut
FINLAND – FIBER TO HOUSEHOLD
Questions regarding your fiber invoice? Give us a call: +358 20 402 9129, Mon-Fri between 8.30-11.00 and 12.00-16.00 (mpm/pvm)
FINLAND – BUSINESS INQUIRIES
Questions regarding your invoice or want to know more about our business solutions? Login: Enterprise Omille Sivuille Phone: +358 20 402 9129 Address: Telia Finance Finland, PL 520, 00051 TELIA
DENMARK
DENMARK – TELIA DELBETALING
Questions regarding Delbetaling with Telia, call us at 80 40 40 40. You can also see your agreement, credit limit, invoices or transactions by logging in to Mit Telia.
Login Mit Telia
DENMARK – CALL ME DELBETALING
Questions regarding Delbetaling with Call Me, call us at 4366 9090. You can also see your agreement, credit limit, invoices or transactions by logging in to Mit Call Me.
Login Mit Call me
NORWAY
NORWAY – DELBETALING ONECALL
Questions regarding Delbetaling with OneCall – call us at given numbers below. You can also see your agreement, credit limit, invoices or transactions by logging in to your pages at OneCall. Calling from Norway: 04300 Calling from abroad: (+47) 479 44 444
Login OneCall
NORWAY – MYCALL PARTPAY
Questions regarding PartPay with MyCall – call us at given numbers below. You can also see your agreement, credit limit, invoices or transactions by logging in to your pages at MyCall. Calling from Norway: 06160 Calling from abroad: (+47) 967 06 1
Login to MyCall

Customer complaints

Telia Finance strives for continuous improvement and quality assurance of the company's products and services and as part of this, Telia Finance always take customer complaints and customer opinions very seriously. In order to efficiently and attentively assess any discontent, Telia Finance have adopted a complaints management policy which follows the Swedish Financial Supervisory Authority's general guidelines regarding complaints management for consumers.

Telia Finance's Complaints Manager is the Head of Legal.

If you have a complaint
Firstly, we ask you to contact the customer service in your country - they are happy to help you with any questions or misunderstandings and may take your opinions further. The contact information to our local customer services are stated in the purple boxes above.

I'm a private person who have contacted customer service, but I'm still discontent, what should I do?
If you are discontent despite the contact with our customer service, write us a complaint by choosing the category "Customer complaints" at this form.

Based on the information in this form, Telia Finance will make a new assessment of your complaint.

All complaints are handled in an objective and careful way and our aim is to answer your complaint as quickly as possible, but we may need some time to make a decision. We will keep you informed and get back to you regarding the handling of your complaint within 14 days.

External guidance and advise
If you are a private person, you may receive guidance and advise from local authorities. Furthermore, if you are discontent with our decision you always have the possibility to bring your errand to your local General Court or National Institution for Complaints.

Please find more guidance and contact information under the local pages.

             

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